Refund & Cancellation Policy

## Digital Products

All purchases on Southern Cross Books are for **digital products delivered electronically** (eBooks in PDF, EPUB, or MOBI format).

Due to the nature of digital goods, **all sales are final once the download link has been issued**. We are unable to offer refunds or exchanges after a digital file has been delivered.

This is consistent with standard digital goods consumer protections under South African consumer law, which recognises that digital content loses its commercial value once accessed.

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## When a Refund May Be Considered

We will consider a refund or replacement in the following circumstances:

- The file is corrupted or unreadable and we are unable to provide a working replacement
- You were charged more than once for the same order due to a technical error
- Your order was not fulfilled and no download link was received within 24 hours of payment

To request a refund under any of the above, please contact us at **[your contact email]** within 7 days of purchase, with your order reference number and a description of the issue.

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## Cancellations

As purchases result in immediate digital delivery, **orders cannot be cancelled** once payment has been processed and the download link issued.

If you have not yet received your download link and wish to cancel, please contact us as soon as possible and we will do our best to assist.

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## Payment Processing

Payments are processed securely through **PayFast**. For queries related to payment disputes or billing issues, you may also contact PayFast directly at [www.payfast.co.za](https://www.payfast.co.za).

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## Contact Us

If you have any questions about this policy, please reach out via our [Contact page](/contact).